|
|
* Answer calls and assess customer's technical support needs.
* Provide technical support for basic operations using documented procedures and available tools.
* Resolve customer issues, or escalate when necessary.
* Follow-up on issues and inform customer about the status.
* Log issues and all customer contacts into the customer database, translate end-user business needs into working solutions and provide technical resolutions.
* Provide system administration or product support.
* Support other team members on difficult calls.
* Participate in process improvement initiatives.
* Should have good communication skills.
* Should be ok to work in Night shift or Gravyard shift.
* Should be ok for rotational or split weekly off |
|
Role
|
Team Member/Sr. Team Member – Technical Support, Voice Process |
|
Location
|
Chennai |
|
Experience
|
0-3 YRS |
|
Functional Area
|
Administration and Secretarial |
|
Qualification
|
Bachelors |
|
Semitech Skill Set:
Graduate/Undergraduate (including B.E./B.Tech) with 0-3 years experience
Excellent English communication skills
Willing to work in night shifts
Basic knowledge in technical concepts like ISP, LAN, Operating Systems, TCP/IP |
|
Key Skills
|
TECHNICAL SUPPORT, SYSTEM ADMINISTRATION, CUSTOMER DATABASE, CUSTOMER ISSUES, ISP, LAN, OPERATING SYSTEMS, TCP / IP |
|
Job Posted
|
September 12, 2012, 23:24:17 |
|
Post Expires on
|
Not Mentioned |
|
|
|
|
|
|
